At Youtubers.lk, we strive to provide our students with the best educational experience possible. We understand that sometimes circumstances may arise that require you to cancel or request a refund for an order. Please review our refund policy below for more information on how we handle cancellations and refunds.
Cancellation and Refund Policy:
- Order Cancellation: If you need to cancel your order, please contact our customer support team as soon as possible. If your order has not yet been fulfilled, we will cancel the order and issue a full refund.
- Refunds for Non-Delivery: If you do not receive your order with the instructions provided by our instructors, please contact our customer support team within 14 days of the expected delivery date. We will investigate the matter and issue a full refund if we determine that the order was not delivered as instructed by our instructors.
- Refund Processing: Refunds will be processed within 14 days of receiving the refund request. Refunds will be issued to the original payment method used for the order.
- No Refunds for Completed Orders: We do not offer refunds for completed orders or for courses that have been partially completed. If you have concerns or issues with a completed course, please contact our customer support team for assistance.
- Course Access: Once you have purchased a course, you will have access to it for the specified period of time as mentioned on the course page. If you do not complete the course within the specified period of time, no refund will be issued.
- Dispute Resolution: If you are not satisfied with the resolution provided by our customer support team, you can contact us at support@youtubers.lk for further assistance.
We reserve the right to modify this policy at any time without prior notice. If you have any questions or concerns about this policy, please contact our customer support team for assistance.